- Keys / Piano New
If you are not happy with your purchase, please contact our online sales assistants by email. Contact us at firstname.lastname@example.org We will happily work through any issues you may have, and find a solution to any problems.
If your purchased item is:
We can offer a refund, repair, exchange or store credit as applicable.
Returned goods must include a copy of your sales receipt. For more information, please email us. Contact us via email or phone to advise us of any problem. We can then authorise the return.
Purchasers are responsible for shipping charges back to us, which will be deducted from the refund once goods have arrived back in store.
With the exception of warranty claims, return requests must be submitted within 14 days of the shipping date or within 7 days of receiving the goods.