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Return Policy

If you are not happy with your purchase, please contact our online sales assistants by email. Contact us at sales@ceceres.com.au We will happily work through any issues you may have, and find a solution to any problems.

If your purchased item is:

  • Faulty or damaged
  • Different to that described
  • Not functioning as intended
     

We can offer a refund, repair, exchange or store credit as applicable.

Returned goods must include a copy of your sales receipt. For more information, please email us. Contact us via email or phone to advise us of any problem. We can then authorise the return.

Purchasers are responsible for shipping charges back to us, which will be deducted from the refund once goods have arrived back in store.

  • Please make sure that you pack the item(s) and all paperwork back into the original box with all protective covers and foam.
  • Please do not write on the manufacturer's box (if there is one).
  • Make a copy of the invoice for your records. Place the original invoice inside the box.
     

With the exception of warranty claims, return requests must be submitted within 14 days of the shipping date or within 7 days of receiving the goods.