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Important Information Regarding Shipping Charges

Your credit card is charged on the day we process and ship your order

Order Status

We will always keep you informed of the status of your order.

You will receive two emails regarding your order status, the first email will be sent upon the initial submission of your order to confirm that it has been received by Cecere's Music.
The second email will be sent once your order has been processed, we will send you tax invoice with the goods.

To view a list of pending and shipped orders, simply log onto our site and review the information on your Accounts page.

Out of Stock Items

We make every endeavour to carry as many stock lines at all times, it is sometimes impossible to predict demand which can at times lead to items being out of stock for a short period of time. Most items are usually on order from the distributor and stocks are generally replenished within a week. We will be happy to BACKORDER any items for you, but we will have to bill you for the extra shipping fee. Your payment will be refunded if backordered items do not arrive or are discontinued, or 90 days.

Orders are filled on a "first come, first served" basis. Although you may have placed your order when an item was showing "In Stock" it may be out of stock by the time your order is processed if there are orders preceding yours. Unfortunately it is not physically possible to put stock aside for orders that may have out of stock items. It is for this reason that it is imperative that you choose your delivery options carefully to ensure there are no unnecessary delays with your order.

Australia - Courier Service

We will endeavour to ship all orders with-in 48 hours. All orders received by 1:00pm C.S.T Monday to Friday will be shipped on the same day for next business day delivery (Click here for next day delivery areas). All orders received after 1:00pm will be shipped on the following business day.

Please Note: As most courier services do not deliver to RMB or PO Boxes, all courier deliveries to these destinations will be sent by Australia Post or in some instances Australian Air Express.

Australia - Surface Mail

Standard delivery for Australian orders is by Australia Post surface mail and generally takes 2-5 business days to deliver your parcel. Should your parcel not be delivered within this time frame, please check thoroughly with your local post office.

All orders received by 1:00pm C.S.T Monday to Friday will be shipped on the same day. Orders received after 1:00pm will be shipped on the following business day.

Please contact us for a quote if you require courier delivery.

International - Customs

If you wish to purchase from any other country expect Australia, Please send us an email at sales@ceceres.com.au

You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be paid by you. We have no control over these charges and cannot predict what they may be.

Customs policies vary widely from country to country and you should contact your local customs office for further information. Additionally, when ordering from Cecere's Music, you are considered the importer of the goods and must comply with all laws and regulations of the country in which you are receiving the goods.

If the order is a gift, the package is marked "Gift", but the cost of the item is still stated on the customs declaration. Customs authorities require us to state the value of the gift item directly on the package.

To avoid any unnecessary customs charges, please check with your local customs office to find out what the exemption limit is for goods entering the country before having to pay taxes.

Freight Damage

We check the condition of all items before shipping. Damage in transit is very rare, but if the packaging looks damaged, ask the delivery person to indicate it on the proper forms. (This is not essential, but helps when making a claim). If the goods inside are damaged, be sure to NOTIFY US IMMEDIATELY so we can initiate a claim. You must keep the box and all packing material.

DO NOT send damaged goods back to us until we have authorised it.

Price Changes

Prices on ceceres.com.au are subject to change without notice. Backordered items may go up in price if our supplier raises the price to us. Often, we don't know if the price has gone up until the item arrives at our door.

Credit Cards

No surcharge for credit card orders! You can use your MasterCard, VisaCard, American Express or Diners Club and you get the same low price you get when you pay cash, direct deposit or cheque.

Freight Cost When Ordering

Due to our narrow profit margin, we must charge you for shipping. Freight costs are calculated at checkout time.